Blogs > Intentional Insights > The Stalled Return to the Office: A Tale of New York

May 29, 2023

The Stalled Return to the Office: A Tale of New York

tags: leadership,business,decision making,wise decision making,leadership development,cognitive bias,decision-making process,leaders,work from home,return to office,hybrid work,remote work

stalled return to the office

New York City, a metropolis known for its bustling streets and skyscrapers, stands as a prime example of the lagging return to office culture. Peaking in the third quarter of last year, the city's office visitation rates have since come down and remains way below pre-pandemic levels. This phenomenon serves as a cautionary tale for businesses still grappling with the challenges of hybrid and remote work.

The Rise and Fall of Office Visitation Rates

In Q1 2023, Real Estate Board of New York (REBNY) reported a visitation rate of 61% of pre-pandemic baselines across 250 office buildings in Manhattan. While this marks a ten-point increase from Q1 2022, it falls short of the 65% peak witnessed in the third quarter of last year. Similarly, the Kastle barometer for office card swipes went above 50% compared to pre-pandemic levels in Q1 2023, but went below 50% by Q2 2023. This stagnation hints at a broader trend: the office market's struggle to bounce back as other sectors of New York City's economy flourish in the post-emergency phase of the pandemic.

Imagine a marathon, where the office market is the runner who started strong but suddenly hit a wall, unable to regain their momentum as other sectors, such as tourism and hospitality, continue to sprint ahead. The office market has become that runner, gasping for breath and desperately seeking a second wind to regain its stride.

The Domino Effect on the City's Finances

The waning return to the office in New York City doesn't just affect the commercial real estate market; it also takes a significant toll on the city's tax revenue. With property taxes on office buildings accounting for 20% of the city's overall property tax collections, the lagging office market recovery threatens the city's financial well-being. It's as if the office market is a clogged artery, restricting the flow of vital resources to the heart of the city.

While tourists and residents flood the streets, the lingering 40% gap in office visitation rates compared to 2019 levels leaves a gaping hole in the city's economic fabric. As Keith DeCoster, director of market data and policy for REBNY, aptly puts it, "But in terms of return to office, it's still roughly 40% below where it was, this time in 2019."

A Wake-Up Call for the Hybrid and Remote Work Revolution

This stalled return to the office serves as a wake-up call for organizations to reevaluate their approach to hybrid and remote work. Businesses must come to terms with the reality that employees have grown accustomed to the flexibility and autonomy of remote work, and a full return to the office may never materialize. Like trying to fit a square peg into a round hole, forcing a complete return to the office could create friction and discontent among the workforce.

To adapt to this new normal, organizations should invest in innovative tools and strategies that enable seamless communication, collaboration, and productivity in a hybrid work environment. Furthermore, companies must strike a balance between in-person and remote work to meet the diverse needs and preferences of their employees. In this way, businesses can harness the best of both worlds, like a well-orchestrated symphony harmoniously blending remote and in-office work.

Prioritizing Employee Wellness and Work-Life Balance

A key takeaway from the city's experience is the importance of prioritizing employee wellness and work-life balance. The pandemic has heightened awareness of mental health and well-being, and employees are increasingly seeking a supportive work environment that acknowledges their needs. It's like watering a garden – when employees receive proper care and attention, they will grow, thrive, and contribute to the company's overall success.

Organizations should consider implementing mental health initiatives, offering flexible work arrangements, and fostering a culture that encourages employees to maintain a healthy work-life balance. By doing so, businesses can not only retain top talent but also attract new, skilled employees in the competitive post-pandemic job market.

Embracing the Power of Technology

The shift to remote and hybrid work has underscored the importance of technology in connecting employees, streamlining workflows, and driving productivity. As organizations adjust to this new reality, they must embrace technological solutions that enable them to work efficiently and effectively in a distributed environment. Think of technology as the glue that binds remote and in-office employees together, creating a cohesive and collaborative team.

By investing in cutting-edge tools and platforms, businesses can foster seamless communication, enable real-time collaboration, and empower employees to work from anywhere, anytime. In doing so, they can unlock the full potential of their workforce and stay ahead of the curve in an ever-evolving business landscape.

Cultivating a Resilient and Adaptable Workforce

Lastly, the current challenges faced by New York City's office market highlight the need for organizations to cultivate a resilient and adaptable workforce. In an uncertain world, businesses must be prepared to pivot and evolve in response to changing circumstances. It's akin to building a house on a solid foundation – a workforce that can withstand the winds of change is vital for an organization's long-term success.

To achieve this, organizations should invest in employee development, provide opportunities for upskilling and reskilling, and create an environment that encourages innovation and adaptability. By fostering a culture of continuous learning and growth, businesses can ensure that their workforce remains agile, resilient, and ready to face the challenges of the future.


The stalled return to the office in New York City offers valuable lessons for businesses worldwide. By prioritizing employee wellness, embracing technology, and cultivating a resilient workforce, organizations can navigate the complexities of the post-pandemic workplace and emerge stronger than ever before - without a top-down, return-to-office mandate.

Key Take-Away

Adaptation to hybrid work and prioritizing employee wellness are crucial in the post-pandemic workplace...>Click to tweet

Image credit: Christina Morillo/Pexels

Originally published in Disaster Avoidance Experts on March 27, 2023.

Dr. Gleb Tsipursky was lauded as “Office Whisperer” and “Hybrid Expert” by The New York Times for helping leaders use hybrid work to improve retention and productivity while cutting costs. He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts. Dr. Gleb wrote the first book on returning to the office and leading hybrid teams after the pandemic, his best-seller Returning to the Office and Leading Hybrid and Remote Teams: A Manual on Benchmarking to Best Practices for Competitive Advantage (Intentional Insights, 2021). He authored seven books in total, and is best know for his global bestseller, Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters (Career Press, 2019). His cutting-edge thought leadership was featured in over 650 articles and 550 interviews in Harvard Business Review, Forbes, Inc. Magazine, USA Today, CBS News, Fox News, Time, Business Insider, Fortune, and elsewhere. His writing was translated into Chinese, Korean, German, Russian, Polish, Spanish, French, and other languages. His expertise comes from over 20 years of consulting, coaching, and speaking and training for Fortune 500 companies from Aflac to Xerox. It also comes from over 15 years in academia as a behavioral scientist, with 8 years as a lecturer at UNC-Chapel Hill and 7 years as a professor at Ohio State. A proud Ukrainian American, Dr. Gleb lives in Columbus, Ohio. In his free time, he makes sure to spend abundant quality time with his wife to avoid his personal life turning into a disaster. Contact him at Gleb[at]DisasterAvoidanceExperts[dot]com, follow him on LinkedIn @dr-gleb-tsipursky, Twitter @gleb_tsipursky, Instagram @dr_gleb_tsipursky, Facebook @DrGlebTsipursky, Medium @dr_gleb_tsipursky, YouTube, and RSS, and get a free copy of the Assessment on Dangerous Judgment Errors in the Workplace by signing up for the free Wise Decision Maker Course at

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